FAQ

Questions & answers

Do recipients need an account or an app?

No. Every recipient gets a personal live link that opens in any browser. Accounts are only for people who build sheets.

What happens when I edit a sheet after sending it?

The live link updates instantly and silently. Nobody is emailed or texted unless you send an update. If a confirmed person's call time changed, their row turns amber until you notify them, and the update asks them to re-confirm.

Can I send a plain PDF instead of a live link?

You can always export a PDF from the Preview overlay and send it however you like. The built-in send flow always delivers live links, because a stale call sheet is how people miss call times.

Why does my PDF have an AllSheets watermark?

Free Crew accounts, and Company accounts without an active subscription or trial, export with the watermark. A paid Company subscription removes it. (The separate custom watermark controls are available on any plan.)

Can crew accounts send call sheets?

No. Sending is the Company plan's job. Crew accounts import, refine, and keep sheets, free forever.

How do I resend to just one person?

The paper plane on their row. It sends only their link, and doubles as a reminder or an updated-time notice depending on their state.

How do I move a whole shoot day to another date?

Change the date in the builder's summary bar, or drag the project's tile to a new date in the dashboard calendar view. Weather refreshes the next time you open the project.

Someone deleted the email. Do I have to resend?

Resend any time from their paper plane; their link stays the same. Recipients with the link bookmarked always have the current sheet.

What file types can I import?

PDFs, photos and scans, and CSV or plain-text files. Contact lists additionally import from vCard, CSV, XLSX, and even a photographed crew list.

Where did my deleted project go?

Settings > Deleted projects. It sits there for 90 days and can be restored until then.

Does the weather update on its own?

Yes. Far-out dates show a seasonal outlook, and the real forecast takes over as the day gets close. Changing the date or primary location refreshes it.

Can clients see the crew's phone numbers?

Client and agency recipients see the sheet without crew contact info you have hidden, and their own contact info is never shown to anyone but admins and producers.

Is my data shared between my workspaces?

No. Projects, contacts, and settings are isolated per workspace. The All Projects view only aggregates what your own memberships can already see.

How do I get help from a person?

Email support@getallsheets.com. The Settings > Support section has a contact form that reaches the same queue.